Frequently Asked Questions
Welcome! Here you’ll find answers to the most common questions about shopping with
us.
Orders
Q: How do I place an order?
A: Simply browse our products, add your favorites to the cart, and proceed to checkout.
You can pay securely using our accepted payment methods.
Q: Can I modify or cancel my order after placing it?
A: Due to the nature of the product, orders cannot be canceled once they are placed.
Q: I didn’t receive an order confirmation email — what should I do?
A: Check your spam or promotions folder. If you still can’t find it, contact us at
info@chuniquechihuahuas.com.
Shipping & Delivery
Q: Do you offer international shipping?
A: No, we currently do not ship outside the continental US.
Q: How long does shipping take?
A: Orders are usually processed within 2-3 business days. Delivery times depend on
your location, but our standard shipping time is 3-4 business days.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking link via email.
Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other
secure options at checkout.
Q: Is it safe to shop on your website?
A: Absolutely. We use SSL encryption and trusted payment gateways to ensure your
data is always secure.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused and undamaged items.
Please visit our Refund Policy (located at the bottom of the home page) for more
details.
Q: How do I return or exchange an item?
A: Contact us at info@chuniquechihuahuas with your order number and reason for
return. Our team will guide you through the process.
Q: When will I receive my refund?
A: Once your return is received and inspected, refunds are processed within 10
business days back to your original payment method.
Q: Do you accept returns on sale items or gift cards?
A: Unfortunately, we cannot accept returns on sale items or gift cards.
Product Questions
Q: How do I know what size or option to choose?
A: Please refer to our product descriptions and dimensions for detailed information. This
information can be found on each product page.
Q: Are your products sustainable/eco-friendly?
A: Yes, our canvas prints are stretched on a proprietary profile radial pine produced from
used wood from FSC certified renewable forests. Our latex inks are non-hazardous,
non-toxic and non-flammable.
Contact & Support
Q: How can I reach customer service?
A: You can email us at info@chuniquechihuahuas.com or message us via Facebook
(chunique chihuahuas) or Instagram (@chuniquechihuahua). Our support hours are
Monday – Friday, 8:00AM – 5:00PM Eastern Standard Time.
Q: Where are you located?
A: Our headquarters are in Campbellsville, KY and we ship to addresses in the
continental US, US Territories and armed forces locations.